Privacy Policy

Last updated: January 1, 2025

1. Introduction

OriginalPoint ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at originalpoint.ai and use our API gateway services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. We reserve the right to make changes to this policy at any time and will notify you of significant updates.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account registration data (name, email address, password)
  • Billing and payment information processed through our payment processor
  • API usage data including request logs, token counts, model selections, and latency metrics
  • Communications you send to us such as support requests and feedback
  • Profile information and preferences you optionally provide

We also automatically collect certain information when you use our services:

  • Log data (IP addresses, browser type, pages visited, time stamps)
  • Device information (hardware model, operating system, unique device identifiers)
  • Usage analytics (feature usage patterns, performance metrics)
  • Cookies and similar tracking technologies as described in our Cookie Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, operate, and maintain our services
  • Process transactions and send related information including purchase confirmations and invoices
  • Send administrative messages, technical notices, updates, and security alerts
  • Respond to comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations and enforce our Terms of Service
  • Personalize and improve your experience

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

  • Service Providers: We share data with vendors and third-party service providers who perform services on our behalf (payment processing, hosting, analytics, email delivery).
  • AI Providers: Your API requests are forwarded to the selected AI model providers. Please review each provider's privacy policy regarding how they handle request data.
  • Legal Requirements: We may disclose your information if required by law, court order, or government request.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets, your data may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. API request logs are retained for 90 days by default, with options to configure shorter retention periods in your account settings.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention.

6. Security

We implement industry-standard security measures to protect your information, including:

  • TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • SOC 2 Type II certified infrastructure
  • Regular third-party security audits and penetration testing
  • Role-based access controls and audit logging

Despite our efforts, no security measure is perfect. We cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict our processing of your data
  • Data portability — receive your data in a machine-readable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@originalpoint.ai.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OriginalPoint
Email: privacy@originalpoint.ai
Website: originalpoint.ai